Refund policy

Return and Refund Policy

United States Orders

All fulfilled orders shipped to customers in the United States are final sale and are not eligible for return, exchange, or refund.

If your order has not yet been fulfilled, you may contact us as soon as possible at spiceitup@chilipeppermadness.com to request a cancellation. We cannot guarantee cancellation once an order has started processing.

This policy does not affect your ability to contact us about damaged, defective, or incorrect items.

Damages and Order Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us right away at spiceitup@chilipeppermadness.com so we can review the issue and make it right.

Please include your order number, a description of the issue, and photos of the item and packaging if applicable.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification.

The 14-day cooling-off period begins on the day you, or a person you designate other than the carrier, receive the item. If your order contains multiple items delivered separately, the period begins when the last item is delivered.

To exercise this right, contact us at spiceitup@chilipeppermadness.com within the 14-day period.

To be eligible for a return under the EU cooling-off period, the item must be returned in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items should be sent to:

[INSERT RETURN ADDRESS]

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or we agree otherwise.

Items sent back to us without prior contact may not be accepted.

Refunds for EU Cooling-Off Returns

For eligible EU cooling-off returns, we will refund the eligible amount using your original payment method.

We may withhold reimbursement until we receive the returned item or you provide evidence that you have sent it back, whichever comes first.

If approved, refunds will be processed within 10 business days after we receive and inspect the return, or after you provide acceptable proof of return shipment. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at spiceitup@chilipeppermadness.com.